Privacy Policy

Last updated: October 1, 2026

Hamel El-Quran (“we”, “us”, “our”) operates the website https://hamelelquran.com (the “Website”) and provides online Quran, Arabic language and Islamic studies classes. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our Website or booking our classes, you agree to the practices described here.

1. Information We Collect

Information you give us directly

  • Contact and booking details: first name, last name, phone number, email address, and the message you send through our contact or free-trial form, by email, or through WhatsApp.
  • Student details: the student’s name, age, country, time zone, current level, learning goals and preferred tutor (male or female), so we can match you with the right tutor and plan.
  • Account and class records: schedules, attendance, lesson notes, progress reports, assessment results and feedback.
  • Payment details: billing name and payment status. Card payments are handled by our payment providers; we do not store full card numbers on our Website or servers.
  • Communications: messages you send to us and our replies, including via email and WhatsApp.

Information collected automatically

  • Device and browser type, IP address, approximate location (country/city), pages visited, time spent, and referring website.
  • Cookies and similar technologies (see Section 5).

Class sessions
Classes are held live through third-party platforms such as Zoom or Skype. [Choose one: We do not record classes. / We may record classes for quality assurance and training purposes, and we will tell you before recording starts.]

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries and arrange your free trial class.
  • Match students with suitable tutors and schedule classes.
  • Deliver lessons, track progress and send progress reports.
  • Process payments and send receipts or reminders.
  • Send important service messages, such as schedule changes or tutor substitutions.
  • Improve our Website, courses and teaching quality.
  • Protect our Website and users against fraud, abuse and security threats.
  • Comply with legal obligations.

We send marketing messages only where you have agreed or where the law allows, and you can opt out at any time.

3. Children’s Privacy

Many of our students are children. We collect information about a child only from a parent or legal guardian, or with their consent. Parents and guardians are encouraged to be present or nearby during classes. We do not knowingly collect personal information directly from children under 13 without parental consent. If you believe a child has given us personal information without consent, please contact us and we will delete it promptly.

4. How We Share Your Information

We do not sell your personal information. We share it only as needed with:

  • Our tutors and staff, who see only what they need to teach and support the student.
  • Service providers that help us operate, such as video-conferencing platforms (Zoom, Skype), payment processors (credit card processors, PayPal, bank transfer), messaging services (WhatsApp), email, website hosting and analytics providers.
  • Authorities or legal parties, if required by law, court order or to protect our rights, safety and users.
  • A successor business, if we are ever involved in a merger, acquisition or sale of assets, with notice to you where required.

These providers handle data under their own privacy policies, and we encourage you to read them.

5. Cookies and Analytics

Our Website uses cookies and similar technologies to make the site work, remember your preferences and understand how visitors use it. We may use tools such as Google Analytics and Google Site Kit to measure traffic. [If you show ads: Third-party vendors, including Google, may use cookies to serve ads based on your visits to this and other websites. You can opt out of personalized advertising at https://www.google.com/settings/ads.]

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Website works.

6. Third-Party Links

Our Website may link to third-party sites, such as social media pages or WhatsApp. We are not responsible for their content or privacy practices.

7. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss or misuse. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We keep personal information only as long as needed for the purposes in this policy, for example while a student is enrolled and for a reasonable period afterwards for records, legal and accounting needs. When it is no longer needed, we delete or anonymize it.

9. International Transfers

We teach students around the world, including in the USA, UK, Canada, Australia, the UAE and Europe, and our team is based in [Egypt]. Your information may therefore be processed in countries other than your own. We take reasonable steps to protect it wherever it is processed.

10. Your Rights

Depending on where you live (for example under the GDPR/UK GDPR or the CCPA/CPRA), you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your information.
  • Object to or restrict certain processing, including marketing.
  • Request a copy of your information in a portable format.
  • Withdraw consent at any time, where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity first, and we will respond within the time required by applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. Continued use of the Website after changes means you accept the updated policy.

12. Contact Us

If you have questions or requests about this Privacy Policy, contact us: